Department of Clinical Pharmacy and Pharmacy Management, University of Nigeria, Nsukka, Enugu State, Nigeria
Clinical Pharmacy Key Performance Indicators (cpKPI) for Hospital Pharmacists in Nigeria
Author(s): Chigozie Anene-Okeke*
Background: There are no clinical pharmacy Key performances Indicators (cpKPIs) that can be used to measure hospital pharmacy performance in Nigeria.
Objective: To identify clinical pharmacy Key Performance Indicators (cpKPIs) that can be used for benchmarking clinical pharmacy services provided in the Nigerian hospital setting.
Methods: The study was carried out in two phases. The first phase employed Delphi technique to identify cpKPIs and the second phase; stakeholders from twenty-seven tertiary hospitals were surveyed using the twenty-one identified cpKPIs from the first phase. They were asked to rate each cpKPIs using a fivepoint Likert scale based on agreement, importance and measurability. Returned questionnaires were coded and entered into Microsoft Excel, then exported and analysed using IBM SPSS Statistic.. Read More»