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Adult HIV/AIDS Patient’s Level of Satisfaction on Pharmaceutical Service: An Institutional Prospective Cross Sectional Study

Author(s): Girmay A, Tilahun Z, Assefa Huluka S

Introduction: Patients are essential sources of information to assess the accessibility and effectiveness of pharmaceutical care. Therefore, their perception and satisfaction on the quality of care delivered has a direct influence on treatment adherence. This study was thus aimed to assess HIV/AIDS patients’ level of satisfaction on the pharmaceutical services provided in Zewditu Memorial Hospital (ZMH), Addis Ababa, Ethiopia. Methods: An institution based cross sectional study was conducted from April 16, 2018 to May 16, 2018 in ZMH. Results: Among the total 285 participants enrolled in the study, 172(60.4%) of them were females and the mean age of the participants was 42.5 ± 9.8. The participants of this study received ART service for a mean duration of 7.3 ± 3.5 years. The overall satisfaction to the ART pharmaceutical service was rated as excellent, very good, good, fair, and poor by 26.7%, 13.7%, 38.6%, 13% and 8.1% of the study participants, respectively. Participants who were well informed by the pharmacist about drug-drug and drug-food interaction (AOR=2.72, 95% CI: 1.13-6.54) were more likely to be satisfied with pharmaceutical service compared to their counterparts. Conclusion: In conclusion, participants were satisfied with the availability and commitment of pharmacists. Provision of medication related information was found to increase the likelihood of being satisfied in ART service